Return & Refund Policy

Thank you for shopping with us at Scarlet Saffron. We want to ensure your satisfaction with every purchase you make. Please review our Returns and Refund Policy, which outlines the guidelines and procedures for returning and refunding your order:

 

30 Days Return Policy
  • We offer a 30-day return window from the date of delivery. If you are not completely satisfied with your purchase, you may initiate a return within this period.
Customer Responsibility for Return Costs
  • Please note that the customer is responsible for the return shipping costs. We recommend using a tracked and insured shipping method to ensure the safe return of the product.
Condition of Returns
  • We accept returns only if the product is returned in its original condition. The item must be unused, undamaged, and returned in its original packaging. We reserve the right to reject returns that do not meet these criteria.
Approval and Processing of Refunds
  • Refunds will be processed once the returned item has been received and inspected by our team. We will notify you via email once your return has been approved. Please allow 3-5 working days for the refund to be processed.
Refund Method
  • Refunds will be issued to the same card or account used for the original purchase. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.

Accuracy of Information:

It is crucial that all information you provide to us, including your email address and delivery address, is accurate. We cannot be held responsible for refunding or replacing goods if they have been delivered to the address provided by you, even if it is incorrect.

Damaged or Defective Goods:

In the event that the goods delivered are damaged, defective, or not what you ordered, please inform us immediately. We will either replace the damaged or defective goods or refund the amount paid for the goods in question. Please return the goods as instructed by our customer support team, providing appropriate evidence, including photographs, of any damaged or defective goods.

 

Please note that certain products may have specific return restrictions or exclusions due to hygiene or safety reasons. These restrictions will be clearly mentioned on the product page.

For further assistance with returns or any inquiries regarding our Returns and Refund Policy, please contact our customer support team. We are here to assist you and ensure a smooth resolution to any issues you may encounter.

Thank you for choosing Scarlet Saffron. We appreciate your business and strive to provide you with the best possible shopping experience.